August 2021 - What's New

We are excited to announce the release of our new WorkStep RETAIN Insights functionality!

RETAIN Insights gives you actionable insights at your fingertips for areas of Favorability, Responsiveness, and Retention within the platform.

Here's a quick overview of each category:

  • Favorability: Favorability is the percentage of responses that were ‘favorable’ for a question. 4 (‘Agree’) and 5 (‘Strongly Agree’) are considered ‘favorable’ responses on a 5-point question scale.
  • Responsiveness: Responsiveness represents the response rate for the WorkStep check-ins or the total number of respondents divided by the total number of recipients.
  • Retention: Retention is the ability of an organization to retain its employees. A retention rate of 80% means the organization retained 80% of its employees in a given period.

For more information and illustrations, visit our Knowledge Center.

Questions? Reach out to our support team

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