October 2021 - What's New
What is WorkStep Solving For You in This Release?
- Better visibility into hires made in WorkStep HIRE
- Reachability Reports for WorkStep RETAIN
- New Favorability and Responsiveness Charts for WorkStep RETAIN
- Alert and Resolution Export for WorkStep RETAIN
- Find out what's Coming Soon in WorkStep RETAIN
Better Visibility Into Hires Made in WorkStep HIRE
Aren’t sure how many hires you’ve made in WorkStep this month? We have a solution for this now!A new card on the WorkStep HIRE homepage will prominently display the number of hires you have made in WorkStep with start dates in the current month.
Reachability Reports for WorkStep RETAIN
Reachability reports give you better visibility into the reachability of their workforce based on available contact information, bounce backs, and opt-outs.
New Favorability and Responsiveness Charts for WorkStep RETAIN
We have released new Favorability and Responsiveness Charts that allow users to segment Favorability and Responsiveness by any of the custom filter options you have configured for your organization. For example, you can now see Favorability and Responsiveness by Division, Location, or Role.
For more information, visit our Knowledge Base.
Alert & Resolution Export for WorkStep RETAIN
We are releasing the ability to export Alerts information including replies sent and resolutions into an Excel file which gives you a complete log of all the actions taken for your most urgent feedback.
Coming Soon - Impact Tracker
We are working on the ability to track impact events in WorkStep RETAIN which allows you to measure retention and favorability before and after each impact event. Releasing in November