--- title: WorkStep Training Sessions description: WorkStep's Customer Support team offers several training sessions, free to all WorkStep users. These training sessions cover various topics and best practices to help you listen to and engage with you --- [Skip to content](https://employers.workstep.com/article/tzuhw305yt-work-step-training-sessions#main-content) English Show submenu for translations [![We’re moving to a new home! We’re working on something that’ll make finding help a whole lot easier one home for all our Customer Enablement resources. It’s called LaunchPad. There’s nothing to do (5)](https://employers.workstep.com/hs-fs/hubfs/We%E2%80%99re%20moving%20to%20a%20new%20home!%20We%E2%80%99re%20working%20on%20something%20that%E2%80%99ll%20make%20finding%20help%20a%20whole%20lot%20easier%20one%20home%20for%20all%20our%20Customer%20Enablement%20resources.%20It%E2%80%99s%20called%20LaunchPad.%20There%E2%80%99s%20nothing%20to%20do%20(5).png?width=2200&height=300&name=We%E2%80%99re%20moving%20to%20a%20new%20home!%20We%E2%80%99re%20working%20on%20something%20that%E2%80%99ll%20make%20finding%20help%20a%20whole%20lot%20easier%20one%20home%20for%20all%20our%20Customer%20Enablement%20resources.%20It%E2%80%99s%20called%20LaunchPad.%20There%E2%80%99s%20nothing%20to%20do%20(5).png)](https://www.confirm.com/launchpad) Open main navigation Close main navigation - English Show submenu for translations - [Log in to WorkStep](https://www.workstep.com/login) [Log in to WorkStep](https://www.workstep.com/login) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [WorkStep Knowledge Base](https://employers.workstep.com/?hsLang=en) 2. [Account Settings & Additional Resources](https://employers.workstep.com/account-settings-additional-resources?hsLang=en) # WorkStep Training Sessions WorkStep offers two training sessions, free to all WorkStep users. These sessions cover various topics and best practices to help you listen to and engage with your frontline through the WorkStep platform. ### **WorkStep 101: The Basics: Platform Navigation + Alert Management** Master the most essential features of WorkStep, ensuring you can navigate the platform and can pull insights quickly and effectively. We'll also focus on closing the loop with your frontline employees. This section of the training covers alert management best practices, important tools for responding to and resolving alerts and comments, and a demonstration of how to draw valuable insights and begin action planning to identify areas of opportunity, and improve employee retention. *Check back soon for updates on our Autumn training schedule!*   ### **WorkStep 102: Beyond the Basics - Reports** Learn the ins and outs of WorkStep's Reports feature. Mastering Reports enables users to build custom reporting and easily share WorkStep data more broadly across your organization. This session will cover report building and exporting, including export to PowerPoint and other presentation tools. Come ready to dive in! We strongly encourage you to bring any current reports or data challenges you're facing, and we'll dedicate time to help you troubleshoot and ensure you leave the session with actionable steps and a customized report ready to go. *Check back soon for updates on our Autumn training schedule!*       - [Enabling and Understanding Survey Types](https://employers.workstep.com/enabling-and-understanding-survey-types?hsLang=en) - [Employee Experience](https://employers.workstep.com/employee-experience?hsLang=en) - [Managing Feedback & Communications](https://employers.workstep.com/managing-feedback-communications?hsLang=en) - [Understanding Insights & Impact](https://employers.workstep.com/understanding-insights-impact?hsLang=en) - [Building and Sharing Reports](https://employers.workstep.com/building-and-sharing-reports?hsLang=en) - [Account Settings & Additional Resources](https://employers.workstep.com/account-settings-additional-resources?hsLang=en) - [Release Notes](https://employers.workstep.com/release-notes?hsLang=en#main-content) - [2023 Release Notes](https://employers.workstep.com/release-notes?hsLang=en#2023-release-notes) - [2024 Release Notes](https://employers.workstep.com/release-notes?hsLang=en#2024-release-notes) - [2025 Release Notes](https://employers.workstep.com/release-notes?hsLang=en#2025-release-notes) - [2026 Release Notes](https://employers.workstep.com/release-notes?hsLang=en#2026-release-notes) - [Log in to WorkStep](https://www.workstep.com/login) - [WorkStep Website](https://www.workstep.com/) - [WorkStep Resources](https://www.workstep.com/resources/) [![Workstep-logo-dark-svg-2024](https://employers.workstep.com/hubfs/WKS_Lp_Assets_2022/images/Workstep-logo-dark-svg-2024.svg "Workstep-logo-dark-svg-2024")](https://www.workstep.com/)