Response Rate
Updated
by
Victoria
Your Response Rate is an important metric to monitor, as it measures how many survey responses you're receiving from employees and how many of your employees are participating in the WorkStep program. Response Rates are visible on the Insights page in the Responsiveness tab. The WorkStep benchmark for a healthy Response Rate is 31%.
Response Rate
The first representation of this metric is your overall Response Rate as a percentage from the last 180 days, by default (this can be adjusted by selecting the drop down currently set to "Last 180 Days"). This measures how many employees have responded to a survey during this time range. In the above example, 231 out of 815 employees have responded to a survey, yielding a 28% response rate.
It's important to note that this represents the number of employees who have responded to at least one survey during this time. It is possible for an employee to receive more than one survey during a particular time period. As an example, if an employee receives their Day-30 survey on June 15th, and their Day-60 survey on July 15th, both would fall within the 180 day period. If the employee only responds to the Day-60 survey, their response will count towards your organization's Response Rate, because they responded to at least one survey in the given timeframe.
Response Rate Over Time
The Response Rate Over Time graph measures how many of your employees have responded to surveys they've received by each month, over the last year by default (this can be adjusted selecting the drop down currently set to "Last 365 Days"). This helps gauge your employee's responsiveness as you progress throughout the year.
It's important to note here that you may see that your overall response rate is higher than any response rate in any given month on the Response Rate Over Time graph. Using the same example above, where an employee receives their Day-30 survey on June 15th and their Day-60 survey on July 15th, but only responds to the Day-60 survey, their response would not count towards June. However, over the last 180 days, their response is counted, as they responded to at least one survey.
