February 2025
Product Releases
Product Improvements:
- Ability to auto-close conversations after a number of days of inactivity.
- This is disabled by default, but may be enabled at a company level for any customer, and the number of days is configurable by customer
- Sorting of Conversations folder by most recent reply
- Any conversation with a new response from an employee will automatically be sorted to the top of the Conversations folder.
- Rotating recurring surveys
- Ability to rotate survey questions for all tenured employees to optimize response rate
Bug Fixes:
- Fix to sorting issue on Usage page, Active Users tab to correctly sort ‘Never’ Last Active values to the bottom
- Fix to max length of comments to prevent errors when employees opt to self-identify
- Fix to prevent individual survey filters from being sticky when navigating to a page where those are not available
- Fix to the "Only" button within the filters dialog incorrectly resetting all filters instead of just the filter key being clicked
- Fix to show company name on the thank you page of the PIT Survey preview
- Fix to the order of the SMS copy in the PIT survey message preview
- Fix to rounding error with the Responsiveness by Attribute component in Reports
- Fix to how we calculate eNPS within Reports to be consistent with other parts of the platform