On 3/31/2023, WorkStep made a change to our eNPS question to start collecting responses on a standard 11 point scale as opposed to the previously used 5 point scale. The updated eNPS question can now be compared to eNPS from other sources or industries. 

What is eNPS?

eNPS stands for employee net promoter score and is based off of the customer net promoter score used by companies to gauge the loyalty of their customers. eNPS is a universally benchmarkable metric to understand the loyalty of your existing employees. eNPS asks one question, “How likely are you to recommend {company} as a place to work?” and employees can submit a response on a scale of 0-10, with 0 being very unlikely and 10 being very likely. 

The responses are broken out into three categories:

9 and 10 = Promoters

7 and 8 = Passives

0-6 = Detractors

How is eNPS calculated? 

eNPS is measured on a scale of -100 to 100 and is calculated by subtracting the percentage of detractors from your percentage of promoters while ignoring the passive responses. 

Interpreting eNPS

An eNPS score of -100 to 0 can generally be thought of as needing improvement. A score above 0 can be thought of as good with above 30 being great and above 70 being excellent.

Questions? Reach out to our support team at (213) 377-0974 or email us at employers@workstep.com.

Open training sessions are available! Looking for some help getting started with WorkStep? In need of a refresher on best practices or feature functionality? Join us for one of our biweekly trainings by RSVPing here!

How did we do?

Powered by HelpDocs (opens in a new tab)