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As you take actions to improve upon opportunity areas, you'll want to monitor how these actions are affecting your employees. The Impact Tracker feature allows you to track events in WorkStep, and me…
Updated 6 months ago by Sonja Schurig
WorkStep RETAIN Check-ins. Check-ins are used in WorkStep RETAIN to improve and increase retention in your organization. Check-ins are sent during employees’ critical employment milestones to reduce…
Updated 3 weeks ago by Sonja Schurig
What is Always On - Early Access? Always On - Early Access is a new channel of communication between employers and their employees on the RETAIN platform. With Always On, employees can share anonymou…
Updated 1 month ago by Nabila Fahreen
We know that much of the data you collect through RETAIN would be beneficial to share to other teams throughout your org. There are a few places where you'll be able to export, share, or download the…
Updated 1 month ago by Victoria Albanese
Turnover and Retention are top of mind as a leader. RETAIN equips you with this data via the Insights>Retention page. We have included a Standard Retention graph to help you understand the changing h…
Updated 2 months ago by Nabila Fahreen
Your employees want to be heard - show them that you’re listening with messages that address their concerns. With RETAIN’s new reply features, you can now: Craft a personalized response . Prepare som…
Updated 3 months ago by Victoria Albanese
Career Growth is the top concern for your employees; So says the insights on RETAIN’s Opportunity page. However, are you doing enough to make an impact here? Have you taken any actions recently? With…
Updated 4 months ago by Victoria Albanese
When employees participate in check-ins, they'll have the option on most questions to leave a comment about why they chose their answer to the question. When comments are submitted about hot-topic is…
Updated 4 months ago by Sonja Schurig
Our latest feature, Suggested Actions is now available to all customers! What are ‘Suggested Actions’? Our customers rely on RETAIN to understand the pulse of their employees. By translating employee…
Protecting the anonymity of the feedback we collect is key to gathering the most candid and insightful feedback possible. WorkStep protects the anonymity of feedback collecting using these mechanisms
How is Favorability Calculated? Favorability is the percentage of employees that responded “favorable” to a question. This is based on a 5-point scale where 4 (‘Agree’) and 5 (‘Strongly Agree’) are c…
The Summary section of the Feedback page allows you to view aggregate feedback data for each question included in check-ins. Each focus of the section corresponds to a particular check-in question -…
Reachability Insights are designed to give you visibility into how well you're able to connect with your workforce based on available contact information, bounce backs, and opt-outs. You can find you…
WorkStep RETAIN Insights give you actionable insights at your fingertips for areas of Favorability, Responsiveness, Reachability, and Retention. Favorability: Favorability is the percentage of respon…
The Nudge feature allows you to send a message to employees who have not responded to at least two check-ins. The WorkStep system sends automatic reminders when an employee has not responded to check…
Check-in Management allows you to see your check-ins, view the data associated with the check-ins, and enable or disable check-ins. From this page, you can easily see the number of check-ins that hav…
WorkStep Retain sends email notifications for new alerts, assigned alerts, and a weekly summary email. These are designed to keep users informed and bring important information to a user's attention.
Best Practices for Replies. Letting employees know that you have heard their feedback can help improve employee engagement and retention, although it is not necessary to reply to comment. Lead with e…
When leaders start thinking about investing in turnover reduction, it’s hard to know which initiatives will have the biggest impact. We built the Opportunities page to turn data into actionable insig…
The WorkStep RETAIN dashboard gives you a quick overview of your workforce metrics. This employee retention platform helps companies engage, understand, and retain their hourly workforce at scale. At…
Response rates in WorkStep are calculated based on unique respondents divided by unique recipients in a given period of time. You will see higher response rates in a longer time period because indivi…
WorkStep RETAIN comes with a list of default questions that are backed by data science and optimized to have the strongest correlation to retention outcomes. These questions are tailored for frontlin…
Updated 5 months ago by Sonja Schurig
The ' Career Growth' theme is often a top Opportunity with a strong correlation to retention. Employees who feel that their role will lead to career growth opportunities are significantly more likely…
Updated 10 months ago by Sonja Schurig
A common question employers ask about WorkStep RETAIN check-ins. When should we tell employees to take the check-ins? This is a common question because: Some organizations have strict policies around…
Updated 4 months ago
by Sonja Schurig
