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What are Bright™ Prompts?. Bright™ Prompts utilizes AI to detect when an open-text response lacks context or details and immediately sends a single follow-up question within the survey to gather more…
Updated 1 month ago by Victoria
What is Comment Analysis?. Comment Analysis enables you to easily analyze your open-text feedback at scale. Capabilities include full text search, term expansion, sentiment analysis, and visual repor…
When employees participate in check-ins, they'll have the option on most questions to leave a comment about why they chose their answer to the question. When comments are submitted about hot-topic is…
Updated 9 hours ago by Victoria
Turnover and Retention are top of mind as a leader. RETAIN equips you with this data via the Insights>Retention page. We have included a Standard Retention graph to help you understand the changing h…
Updated 1 day ago by Nabila Fahreen
Our new Assignments feature allows you to effortlessly keep track of all outstanding comment assignments, who they are assigned to, and any that are getting up there in age. This feature will also di…
Updated 1 week ago by Victoria
What is Inform? Inform is our 1:many segmented messaging tool. It allows WorkStep users to reach their workforce via SMS and Email and segment messages based on location, role type, tenure, sentiment…
WorkStep RETAIN Check-ins. Check-ins are used to engage your workforce and enable you to listen to and take action to resolve opportunity areas in your organization. Check-ins are sent during employe…
Updated 1 month ago by Sonja Schurig
As you take actions to improve upon opportunity areas, you'll want to monitor how these actions are affecting your employees. The Impact Tracker feature allows you to track events in WorkStep, and me…
As of 06/14/23, Editors and Admins have the ability to open a conversation with employees who have submitted feedback. Users will be able to view any open Conversation with a hire that is within thei…
WorkStep RETAIN Insights give you actionable insights at your fingertips for areas of Favorability, Responsiveness, Reachability, and Retention. Favorability: Favorability is the percentage of respon…
Best Practices for Replies. Letting employees know that you have heard their feedback can help improve employee engagement and retention, although it is not necessary to reply to comment. Lead with e…
Data Upload History. The WorkStep RETAIN product requires an HRIS data upload on a weekly basis. An HRIS data upload is highly recommended for WorkStep HIRE customers to automate the reconciliation o…
Updated 2 months ago by Sonja Schurig
WorkStep enables administrators the ability to manage team members’ access to your organization’s account. Administrators can create and manage team members and their access from the Team area. This…
You can automate the import of your employee data using an HRIS scheduled report. This is an easy and automated way to import the employee data needed in WorkStep. For WorkStep RETAIN, an HRIS schedu…
The Account page allows you to modify your account settings in WorkStep including your name, email address, job title, and time zone. Latest Data Upload. Included on this page is a section that gives…
What is Always On? Always On is a new channel of communication between employers and their employees on the RETAIN platform. With Always On, employees can share confidential feedback with their emplo…
Updated 2 months ago by Nabila Fahreen
What's my Scope?. Scope is the term we use to refer to the specific feedback and data you have been granted permission to view. Due to the sensitive nature of some of the feedback within your organiz…
Updated 2 months ago by Victoria
Starting on 6/15/2023 users will be able to preview a survey directly in the WorkStep portal under the Check-ins page. The preview will allow you to simulate the experience of an actual associate ans…
Updated 3 months ago by Victoria
Comments under the Feedback page now display an expandable view of all open-text comments from the same hire from the same check-in in the content pane of the comments tab. Feature Details: . When yo…
Response rates in WorkStep are calculated based on unique respondents divided by unique recipients in a given period of time. You will see higher response rates in a longer time period because indivi…
Updated 3 months ago by Sonja Schurig
The WorkStep RETAIN dashboard gives you a quick overview of your workforce metrics. This employee retention platform helps companies engage, understand, and retain their hourly workforce at scale. At…
The Nudge feature allows you to send a message to employees who have not responded to at least two check-ins. The WorkStep system sends automatic reminders when an employee has not responded to check…
Reachability Insights are designed to give you visibility into how well you're able to connect with your workforce based on available contact information, bounce backs, and opt-outs. You can find you…
How is Favorability Calculated? Favorability is the percentage of employees that responded “favorable” to a question. This is based on a 5-point scale where 4 (‘Agree’) and 5 (‘Strongly Agree’) are c…
Our latest feature, Suggested Actions is now available to all customers! What are ‘Suggested Actions’? Our customers rely on RETAIN to understand the pulse of their employees. By translating employee…
Your employees want to be heard - show them that you’re listening with messages that address their concerns. With RETAIN’s new reply features, you can now: Craft a personalized response . Prepare som…
When leaders start thinking about investing in turnover reduction, it’s hard to know which initiatives will have the biggest impact. We built the Opportunities page to turn data into actionable insig…
Check-in Management allows you to see your check-ins, view the data associated with the check-ins, and enable or disable check-ins. From this page, you can easily see the number of check-ins that hav…
On 3/31/2023, WorkStep made a change to our eNPS question to start collecting responses on a standard 11 point scale as opposed to the previously used 5 point scale. The updated eNPS question can now…
FAQs and Best Practices for Socializing WorkStep RETAIN. -> When should we tell employees to take the check-ins? This is a common question because: Some organizations have strict policies around no p…
Each milestone check-in will consist of a list of default questions that are tested, proven, and optimized to have the strongest correlation to retention outcomes. These questions are tailored for fr…
WorkStep Retain sends email notifications for new alerts, assigned alerts, and a weekly summary email. These are designed to keep users informed and bring important information to a user's attention.
We know that much of the data you collect through RETAIN would be beneficial to share to other teams throughout your org. There are a few places where you'll be able to export, share, or download the…
Career Growth is the top concern for your employees; So says the insights on RETAIN’s Opportunity page. However, are you doing enough to make an impact here? Have you taken any actions recently? With…
Protecting the anonymity of the feedback we collect is key to gathering the most candid and insightful feedback possible. WorkStep protects the anonymity of feedback collecting using these mechanisms
The Summary section of the Feedback page allows you to view aggregate feedback data for each question included in check-ins. Each focus of the section corresponds to a particular check-in question -…
What is this change? In order to build employee trust and more accurately describe our product, all instances of “anonymity” or “anonymous” will be removed from customer-facing communications to be r…
Updated 2 months ago
by Sonja Schurig
