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WorkStep RETAIN

​Impact Tracker

As you take actions to improve upon opportunity areas, you'll want to monitor how these actions are affecting your employees. The Impact Tracker feature allows you to track events in WorkStep, and me…

Updated 10 months ago by Sonja Schurig

Check-Ins Overview

WorkStep RETAIN Check-ins. Check-ins are used in WorkStep RETAIN to improve and increase retention in your organization. Check-ins are sent during employees’ critical employment milestones to reduce…

Updated 6 days ago by Sonja Schurig

RETAIN Alerts

When employees participate in check-ins, they'll have the option on most questions to leave a comment about why they chose their answer to the question. When comments are submitted about hot-topic is…

Updated 6 days ago by Victoria Albanese

Assignments

Our new Assignments feature allows you to effortlessly keep track of all outstanding comment assignments, who they are assigned to, and any that are getting up there in age. This feature will also di…

Updated 6 days ago by Victoria Albanese

WorkStep RETAIN Check-in Questions

WorkStep RETAIN comes with a list of default questions that are backed by data science and optimized to have the strongest correlation to retention outcomes. These questions are tailored for frontlin…

Updated 3 weeks ago by Sonja Schurig

Check-in Management

Check-in Management allows you to see your check-ins, view the data associated with the check-ins, and enable or disable check-ins. From this page, you can easily see the number of check-ins that hav…

Updated 4 weeks ago by Sonja Schurig

Inform

What is Inform? Inform is our 1:many segmented messaging tool. It allows WorkStep users to reach their workforce via SMS and Email and segment messages based on location, role type, tenure, sentiment…

Updated 1 month ago by Victoria Albanese

Opportunities

When leaders start thinking about investing in turnover reduction, it’s hard to know which initiatives will have the biggest impact. We built the Opportunities page to turn data into actionable insig…

Updated 2 months ago by Sonja Schurig

Best Practices for HR Leaders

WorkStep is dedicated to helping improve the retention of your workforce. For that reason, our team has gathered some habits that, if adopted early on, will optimize insights and action: Best Practic…

Updated 3 months ago by Victoria Albanese

New in RETAIN: Always On - Early Acccess

What is Always On - Early Access? Always On - Early Access is a new channel of communication between employers and their employees on the RETAIN platform. With Always On, employees can share anonymou…

Updated 5 months ago by Nabila Fahreen

Exporting and Sharing RETAIN Data

We know that much of the data you collect through RETAIN would be beneficial to share to other teams throughout your org. There are a few places where you'll be able to export, share, or download the…

Updated 5 months ago by Victoria Albanese

Updates to your Insights - Retention Page

Turnover and Retention are top of mind as a leader. RETAIN equips you with this data via the Insights>Retention page. We have included a Standard Retention graph to help you understand the changing h…

Updated 6 months ago by Nabila Fahreen

Editable Templated Responses

Your employees want to be heard - show them that you’re listening with messages that address their concerns. With RETAIN’s new reply features, you can now: Craft a personalized response . Prepare som…

Updated 7 months ago by Victoria Albanese

Opportunities: Actions View

Career Growth is the top concern for your employees; So says the insights on RETAIN’s Opportunity page. However, are you doing enough to make an impact here? Have you taken any actions recently? With…

Updated 7 months ago by Victoria Albanese

Suggested Actions

Our latest feature, Suggested Actions is now available to all customers! What are ‘Suggested Actions’? Our customers rely on RETAIN to understand the pulse of their employees. By translating employee…

Updated 8 months ago by Victoria Albanese

Employee Anonymity

Protecting the anonymity of the feedback we collect is key to gathering the most candid and insightful feedback possible. WorkStep protects the anonymity of feedback collecting using these mechanisms

Updated 8 months ago by Sonja Schurig

Insights: Favorability

How is Favorability Calculated? Favorability is the percentage of employees that responded “favorable” to a question. This is based on a 5-point scale where 4 (‘Agree’) and 5 (‘Strongly Agree’) are c…

Updated 8 months ago by Sonja Schurig

Feedback: Summary

The Summary section of the Feedback page allows you to view aggregate feedback data for each question included in check-ins. Each focus of the section corresponds to a particular check-in question -…

Updated 8 months ago by Sonja Schurig

Insights: Reachability

Reachability Insights are designed to give you visibility into how well you're able to connect with your workforce based on available contact information, bounce backs, and opt-outs. You can find you…

Updated 8 months ago by Sonja Schurig

Insights

WorkStep RETAIN Insights give you actionable insights at your fingertips for areas of Favorability, Responsiveness, Reachability, and Retention. Favorability: Favorability is the percentage of respon…

Updated 8 months ago by Sonja Schurig

Nudges

The Nudge feature allows you to send a message to employees who have not responded to at least two check-ins. The WorkStep system sends automatic reminders when an employee has not responded to check…

Updated 8 months ago by Sonja Schurig

WorkStep RETAIN Emails: Alerts & Weekly Summary

WorkStep Retain sends email notifications for new alerts, assigned alerts, and a weekly summary email. These are designed to keep users informed and bring important information to a user's attention.

Updated 8 months ago by Sonja Schurig

Alert Best Practices: Replies and Resolutions

Best Practices for Replies. Letting employees know that you have heard their feedback can help improve employee engagement and retention, although it is not necessary to reply to comment. Lead with e…

Updated 8 months ago by Sonja Schurig

RETAIN Dashboard

The WorkStep RETAIN dashboard gives you a quick overview of your workforce metrics. This employee retention platform helps companies engage, understand, and retain their hourly workforce at scale. At…

Updated 8 months ago by Sonja Schurig

Best Practices for Improving Response Rates

Response rates in WorkStep are calculated based on unique respondents divided by unique recipients in a given period of time. You will see higher response rates in a longer time period because indivi…

Updated 8 months ago by Sonja Schurig

Create an action plan for Career Growth to increase retention

The ' Career Growth' theme is often a top Opportunity with a strong correlation to retention. Employees who feel that their role will lead to career growth opportunities are significantly more likely…

Updated 1 year ago by Sonja Schurig

Best Practices for When to Respond to Check-ins

A common question employers ask about WorkStep RETAIN check-ins. When should we tell employees to take the check-ins? This is a common question because: Some organizations have strict policies around…

Updated 1 year ago by Sonja Schurig

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