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WorkStep RETAIN

​Impact Tracker

As you take actions to improve upon opportunity areas, you'll want to monitor how these actions are affecting your employees. The Impact Tracker feature allows you to track events in WorkStep, and me…

Updated 1 week ago by Sonja Schurig

Suggested Actions

Our latest feature, Suggested Actions is now available on a limited basis to select customers. If you or members of your team would like access, please contact employers@workstep.com. What are ‘Sugge…

Updated 1 week ago by Victoria Albanese

WorkStep RETAIN Emails (Alerts & Weekly Summary)

WorkStep Retain sends email notifications for new alerts, assigned alerts, and a weekly summary email. These are designed to keep users informed and bring important information to a user's attention.

Updated 1 week ago by Sonja Schurig

Opportunities

When you’re interested in investing in turnover reduction, it’s hard to know which initiatives will have the biggest impact. We built the Opportunities page to turn data into actionable insights by h…

Updated 3 months ago by Sonja Schurig

Alert Best Practices (Replies and Resolutions)

Best Practices for Replies. Letting employees know that you have heard their feedback can help improve employee engagement and retention, although it is not necessary to reply to comment. Lead with e…

Updated 3 months ago by Sonja Schurig

Alerts

Alert Management. When employees leave comments about hot-topic issues, leaders need to hear about it right away - often they are hearing about these things too late. We built Alerts to flag the most…

Updated 3 months ago by Sonja Schurig

WorkStep RETAIN Home

The WorkStep RETAIN dashboard gives you a quick overview of your workforce metrics. The WorkStep RETAIN employee retention platform helps companies engage, understand, and retain their hourly workfor…

Updated 3 months ago by Sonja Schurig

Summary Feedback Overview

The Summary Feedback page allows you to view aggregate feedback data for each question included in check-ins. Each section maps to a question. Some questions will appear in multiple check-ins. A gree…

Updated 3 months ago by Sonja Schurig

Check-in Management

Check-in Management allows you to view your check-ins, view the data associated with the check-ins, and enable or disable check-ins. From this page, you can easily see the number of check-ins that ha…

Updated 4 months ago by Sonja Schurig

Can we add our company logo to WorkStep check-ins?

By default, all WorkStep check-ins include your company name and logo. Employees are more likely to respond to check-ins when they identify the brand the check-in is coming from. Messaging and brandi…

Updated 4 months ago by Sonja Schurig

Create an action plan for Career Growth to increase retention

The ' Career Growth' theme is often a top Opportunity with a strong correlation to retention. Employees who feel that their role will lead to career growth opportunities are significantly more likely…

Updated 4 months ago by Sonja Schurig

Nudges

The Nudge feature allows you to send a message to employees who have not responded to at least two check-ins. The WorkStep system sends automatic reminders when an employee has not responded to check…

Updated 4 months ago by Sonja Schurig

Retention Insights

This article includes an overview of the Retention Insights page in the WorkStep RETAIN product. Retention Insights can be found by clicking on "Insights," then clicking on "Retention." How is Retent…

Updated 4 months ago by Sonja Schurig

WorkStep RETAIN Insights

WorkStep RETAIN Insights give you actionable insights at your fingertips for areas of Favorability, Responsiveness, Reachability, and Retention. Favorability: Favorability is the percentage of respon…

Updated 4 months ago by Sonja Schurig

How is Favorability Calculated in WorkStep?

How is Favorability Calculated? Favorability is the percentage of employees that responded “favorable” to a question. This is based on a 5-point scale where 4 (‘Agree’) and 5 (‘Strongly Agree’) are c…

Updated 4 months ago by Sonja Schurig

How does anonymity work in WorkStep RETAIN?

Protecting the anonymity of the feedback we collect is key to gathering the most candid and insightful feedback possible. WorkStep protects the anonymity of feedback collecting using these mechanisms

Updated 4 months ago by Sonja Schurig

Best Practices for When to Respond to Check-ins

A common question employers ask about WorkStep RETAIN check-ins. When should we tell employees to take the check-ins? This is a common question because: Some organizations have strict policies around…

Updated 4 months ago by Sonja Schurig

WorkStep RETAIN Check-in Questions

WorkStep RETAIN comes with a list of default questions that are backed by data science and optimized to have the strongest correlation to retention outcomes. These questions are tailored for frontlin…

Updated 4 months ago by Sonja Schurig

Reachability Insights

Reachability Insights are designed to give you visibility into the reachability of your workforce based on available contact information, bounce backs, and opt-outs. To view the Reachability Insights…

Updated 4 months ago by Sonja Schurig

Check-Ins Overview

WorkStep RETAIN Check-ins. Check-ins are used in WorkStep RETAIN to improve and increase retention in your organization. Check-ins are sent during employees’ critical employment milestones to reduce…

Updated 4 months ago by Sonja Schurig

Best Practices for Improving Response Rates

Response rates in WorkStep are calculated based on unique respondents divided by unique recipients in a given period of time. You will see higher response rates in a longer time period because indivi…

Updated 4 months ago by Sonja Schurig

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