June 2023
Vernacular Change - “Anonymous” to “Confidential”:
- We will be making the change away from using the terms “anonymous” and “anonymity” in all customer-facing and internal documentation around our product. Instead, we will be using the terms “confidential” and “confidentiality.”
- Our surveys are not “anonymous” as the respondent’s identity is stored in our database and the identity is used in different ways to create aggregate reporting.
- “Confidential” is more true to what we do as we do not share the identity of respondents unless critical criteria are met.
- Note: We go to great lengths to not disclose employee identities to our customers, the respondent’s employer. A great way to think of it is like doctor-patient privilege.
- A user will now be able to preview a survey directly in the portal UI and click through it to simulate the experience of an actual associate answering it, without any data being stored.
- Survey previews allow customers to test a survey's UI before it rolls out to employees, ensuring each survey experience is delivered as intended to employees.
Design Changes:
- In preparation for our release of comment bundling, bulk actions and conversations we have released the new comment format. This is a simple design change and does not change any functionality for customers or move the location of any existing functionality.
- Conversations allow employers to open a continuous dialogue with employees to ask for additional context when needed and close the loop when a resolution is reached all while protecting confidentiality.
- Gain additional context and close the loop with employees for swift follow-up comment resolutions
- Protect employee confidentiality while getting to the heart of their unique stressors
- Comment bundling helps leaders identify key themes and issues, prioritize action plans based on holistic sentiment analysis, and monitor progress towards specific goals or objectives
- Accurately gauge the severity of issues, understand holistic sentiment, and ensure all relevant alerts are flagged, even if there are multiple alerts of the same category
- Allow users to respond to multiple comments from the same hire, from the same check-in with a single reply, as well as assign and resolve alerts from the same hire, and check-in in bulk.
- Comments are traditionally resolved one at a time. This is time consuming for managers and frustrating for the employee to receive so many scattered texts.
Deployed fix for reply read receipts:
- When we switched over to a new data model for comment replies last as part of the Conversations work, there was a bug that was preventing us from tracking read receipts of replies via email (we were still tracking them if the employee opened the reply via SMS). A fix for that has been rolled out!
Questions? Reach out to our support team at (213) 377-0974 or email us at employers@workstep.com.
Open training sessions are available! Looking for some help getting started with WorkStep? In need of a refresher on best practices or feature functionality? Join us for one of our biweekly trainings by RSVPing here!
Open training sessions are available! Looking for some help getting started with WorkStep? In need of a refresher on best practices or feature functionality? Join us for one of our biweekly trainings by RSVPing here!