Best Practices for When to Respond to Check-ins
A common question employers ask about WorkStep RETAIN check-ins
When should we tell employees to take the check-ins? This is a common question because:
- Some organizations have strict policies around no phones on the manufacturing floor.
- Some employers have concerns about asking hourly employees to work outside of paid working hours.
- WorkStep recommends check-ins be completed while on the clock, if possible.
- Every employee should receive messaging that participation is fully optional (in case completed off the clock).
- The time it takes to complete a check-in (~1 minute/quarter) should be considered "de minimus," meaning too trivial or minor to merit consideration.
Do workers need to be paid for the time they spend submitting feedback?
- Generally, because check-ins are explicitly voluntary and, if the worker does decide to participate, only take about a minute per quarter, workers do not need to be paid for this time.
We don’t allow phones on the floor - can we still use WorkStep RETAIN?
- Yes, workers can participate in WorkStep RETAIN check-ins whether they are on or off the floor.