Email Notifications: Alerts & Weekly Summary

WorkStep RETAIN sends team members email notifications for new alerts, assigned alerts, and a weekly summary email. These are designed to keep users informed and bring important information to the reader's attention.

Alerts Email

This message includes alerts assigned to you and new alerts for your associated data access. It is sent (at most) once per day, and only if there is new alert activity.

Weekly Summary Email

This notification includes an overview of the activity in WorkStep for the last 7 days, and is sent once a week on Tuesday morning. The email includes:

  • Open alerts and alerts assigned to you that have not yet been resolved.
  • A count of alerts that have been resolved in the last 7 days.
  • New positive comments received in the last 7 days
  • New responses received in the last 7 days.

Configuring your email settings

These emails are enabled by default for users of WorkStep RETAIN. To view and configure your email settings, visit the Account page in WorkStep.

Questions? Reach out to our support team at (213) 377-0974 or email us at

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