WorkStep RETAIN Check-in Questions

WorkStep RETAIN comes with a list of default questions that are backed by data science and optimized to have the strongest correlation to retention outcomes. These questions are tailored for frontline workers and the key employment milestones that are most closely tied to turnover.

Check-ins are sent at the following employment milestones: 

  • 7-day
  • 30-day
  • 60-day
  • 90-day
  • 180-day

We also send these check-ins:

  • Exit check-in: when the employee separates from the company for both voluntary and involuntary separations. 
  • Recurring check-in: sent every 90-days after the other milestone check-ins are completed to track the employee’s satisfaction across their employment lifecycle. 

7-Day Check-in

  1. Overall, how would you rate your first week?
  2. "This job matches my expectations"
  3. How would you rate your overall schedule?
  4. "I feel prepared for my job after my first week"
  5. "I know what my manager/supervisor expects from me"
  6. "I think I will get along well with my managers/supervisors"
  7. "I think I will get along well with my team"
  8. I am comfortable with the level of physicality in my day-to-day duties?
  9. On a scale of 1-5, how likely are you to recommend working at {company} to a friend?
  10. "I would like to stay at {company} for at least another year."
  11. If there's one thing that would cause you to leave {company}, it would be:
  12. Please share any additional thoughts about your time at the company so far.

30-Day Check-in

  1. Overall, how would you rate your first month?
  2. "I would like to stay at {company} for at least another year."
  3. "Pay at {company} is competitive"
  4. "Benefits at {company} are competitive"
  5. "I believe I can build a successful career at {company}"
  6. "{company} values the physical safety of its employees"
  7. What is one thing you would improve for employees working at {company}?
  8. I am comfortable with the level of physicality in my day-to-day duties?
  9. "I have the tools and equipment I need to do my job well"
  10. "I get consistent feedback from my manager and team about what I can do to improve and what I'm doing well"
  11. "I feel comfortable sharing with my manager or someone else at {company} if I am dissatisfied with parts of the job"
  12. "I get along well with my managers/supervisors"
  13. "I get along well with my team"
  14. On a scale of 1-5, how likely are you to recommend working at {company} to a friend?
  15. If there's one thing that would cause you to leave {company}, it would be:
  16. Is there anything else you'd like to share with {company}?

60-Day Check-in

  1. Overall, how would you rate your first two months?
  2. "I would like to stay at {company} for at least another year."
  3. How would you rate your overall schedule?
  4. "Pay at {company} is competitive"
  5. "Benefits at {company} are competitive"
  6. "I believe I can build a successful career at {company}"
  7. "{company} values the physical safety of its employees"
  8. What is one thing you would improve for employees working at {company}?
  9. "I have the tools and equipment I need to do my job well"
  10. "I get consistent feedback from my manager and team about what I can do to improve and what I'm doing well"
  11. "I feel comfortable sharing with my manager or someone else at {company} if I am dissatisfied with parts of the job"
  12. "I get along well with my managers/supervisors"
  13. "I get along well with my team"
  14. On a scale of 1-5, how likely are you to recommend working at {company} to a friend?
  15. If there's one thing that would cause you to leave {company}, it would be:
  16. Is there anything else you'd like to share with {company}?

90-Day Check-in

  1. Overall, how would you rate your first 3 months?
  2. "I believe I can build a successful career at {company}"
  3. "Pay at {company} is competitive"
  4. "Benefits at {company} are competitive"
  5. On a scale of 1-5, how likely are you to recommend working at {company} to a friend?
  6. "I have the tools and equipment I need to do my job well"
  7. "I know what my manager/supervisor expects from me"
  8. "I get along well with my managers/supervisors"
  9. "I get along well with my team"
  10. What do you like MOST about working at {company} so far?
  11. What do you like LEAST about working at {company} so far?
  12. "I get consistent feedback from my manager and team about what I can do to improve and what I'm doing well"
  13. "I feel comfortable sharing with my manager or someone else at {company} if I am dissatisfied with parts of the job"
  14. "{company} values the physical safety of its employees"
  15. If there's one thing that would cause you to leave {company}, it would be:
  16. Please share any additional thoughts about your time at the company so far

180-Day Check-in

  1. Overall, how would you rate your first 6 months?
  2. "I believe I can build a successful career at {company}"
  3. "Pay at {company} is competitive"
  4. "Benefits at {company} are competitive"
  5. On a scale of 1-5, how likely are you to recommend working at {company} to a friend?
  6. "I have the tools and equipment I need to do my job well"
  7. "I know what my manager/supervisor expects from me"
  8. "I get along well with my managers/supervisors"
  9. "I get along well with my team"
  10. What do you like MOST about working at {company} so far?
  11. What do you like LEAST about working at {company} so far?
  12. "I get consistent feedback from my manager and team about what I can do to improve and what I'm doing well"
  13. "I feel comfortable sharing with my manager or someone else at {company} if I am dissatisfied with parts of the job"
  14. "{company} values the physical safety of its employees"
  15. If there's one thing that would cause you to leave {company}, it would be:
  16. Please share any additional thoughts about your time at the company so far

Recurring Check-in (sent every 90 days after other milestones)

  1. "Pay at {company} is competitive"
  2. How would you rate your overall schedule?
  3. "I believe I can build a successful career at {company}"
  4. On a scale of 1-5, how likely are you to recommend working at {company} to a friend?
  5. "Benefits at {company} are competitive"
  6. I am comfortable with the level of physicality in my day-to-day duties?
  7. "I know what my manager/supervisor expects from me"
  8. "I get along well with my managers/supervisors"
  9. "I get along well with my team"
  10. What do you like MOST about working at {company} so far?
  11. What do you like LEAST about working at {company} so far?
  12. "I get consistent feedback from my manager and team about what I can do to improve and what I'm doing well"
  13. "I feel comfortable sharing with my manager or someone else at {company} if I am dissatisfied with parts of the job"
  14. "{company} values the physical safety of its employees"
  15. If there's one thing that would cause you to leave {company}, it would be:
  16. Please share any additional thoughts about your time at the company so far

Exit Survey

  1. On a scale of 1-5, how likely are you to recommend working at {company} to a friend?
  2. Why did you stop working for {company}?
  3. Would you ever consider working for {company} again in the future?
  4. What would you like {company} to know about your experience working with them?
  5. Were you comfortable sharing with your manager or others at {company} when you were dissatisfied with parts of your job?
  6. If attendance was an issue, what made it most difficult for you to show up to work?
  7. If you left {company} for another job opportunity, what about the new job opportunity made it better? (Select all that apply)
  8. I received consistent feedback from my manager and team about what I could do to improve and what I was doing well.
  9. At {company}, I felt valued and respected as an employee.
  10. "The pay at {company} was competitive"
  11. "The benefits at {company} were competitive"
  12. Managers and supervisors treated all employees fairly and equally.
  13. It was clear to me how to advance at {company}.
  14. This job was a step on my desired career path.

Questions? Reach out to our support team at (213) 377-0974 or email us at employers@workstep.com


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