When you’re interested in investing in turnover reduction, it’s hard to know which initiatives will have the biggest impact. We built the Opportunities page to turn data into actionable insights by highlighting the areas to focus on. The Opportunities page presents opportunities for improvement based on your comparison to the industry as well as Turnover Reduction opportunities calculated based on your data. 

The Opportunities page has themes organized into three sections, Opportunities for Improvement, Average, and Keep up the good work. 

Opportunities for improvement - a theme qualifies as an ‘Opportunity for improvement” if it meets one of these criteria: 

  1. areas where your favorability score is in the bottom third percentile of the industry. Favorability scores below the 33rd percentile. 
  2. Alternatively, a theme is marked for improvement if the turnover reduction score is above a mid-level threshold.

Average - areas where your favorability score is in the middle third percentile of the industry average. Favorability scores between the 33rd and 66th percentile.

Keep up the good work - areas where your favorability score is higher than the industry average. Favorability scores above the 66th percentile.

Filters on the page

The Opportunities page only displays data for the facilities when both of these conditions are fulfilled: 

  • Data on the opportunities page is filtered based on what data the user has access to; if a user only has access to one or more facilities, the user will only see data associated with those specific facilities. 
  • Data on the Opportunities page can be furthered filter based on the available filters. 

Theme details

Themes are created based on ratings by employees for related check-in questions. 

You can expand any theme to view additional data and a breakdown of the score. Data is divided into two groups: feedback provided by favorable and unfavorable responders. 

  • Favorable responders answered 4 (Agree) or 5 (Strongly Agree) on a 5-point question scale.
  • Unfavorable responders answered 1 (Strongly disagree), 2 (Disagree), or 3 (Neither agree nor disagree) on a 5-point question scale.

The information available per theme for each of these two groups is as described in the following table:




The number of responses received for the currently displayed calculation for each of the favorable and unfavorable groups.


The average score of responses to questions related to this theme where answers are on a 1-5 scale. 1 corresponds to “Very dissatisfied” and 5 corresponds to “Very satisfied.”

Turnover rate

The turnover rate for each of the favorable and unfavorable groups of responders. Turnover is calculated by taking the total number of terminations divided by the total number of employees who responded in the last 180 days for this theme, for employees who are at least 60 days from their start date.

Recent Comments

This section includes the most recent comments left by employees for this theme. These are sorted in order of most recent and include a mix of favorable and unfavorable comments. 

Top Three Opportunities

In addition to the data you can find in the Opportunities area, your top three opportunities for improvement (as described in Opportunities Overview) are displayed on the WorkStep RETAIN homepage. Top opportunities have the largest turnover reduction or have the lowest percentile score for favorability. 

About Favorability Scoring

  • Each theme is given a percent favorability score. Percent favorability is a more granular way to communicate average scores for questions in this theme than average satisfaction because it's on a scale of 1-100 which makes it easier to interpret and compare to other numbers. 
  • Percent favorability is the percentage of employees who answered favorably on a question. Favorable responders responded to the question with a 4-5 score.
  • The percent favorable can be calculated with as few as 15 responses which provides quicker results on the opportunities page. If you don’t have 15 responses for a specific theme, that theme will be hidden on the page. 
  • The time period used to calculate favorability is a rolling 6-month period. 
  • We compare your favorability score against scores in the industry for each theme to provide the favorability percentile.

About Themes

Themes are created based on a group of related questions. Employees rate their experience during their regular check-ins on a scale of 1-5. 

Here is the list of themes included by default in the WorkStep RETAIN and the associated questions: 


Career growth

  • I feel that this is a company where I can have a successful career.
  • I believe there is room to grow at {company}.
  • This job is a step towards a career I'm interested in.
  • I believe I can build a successful career at {company}.


I get consistent feedback from my manager and team about what I can do to improve and what I'm doing well.

Job expectations

  • The work that I am performing meets my expectations of when I applied for the job.
  • This job matches my expectations.

Manager expectations

  • My manager has clearly communicated their expectations of me.
  • I know what my manager/supervisor expects from me.

Manager relationship

  • I think I will get along well with my managers/supervisors.
  • I feel comfortable sharing with my manager or someone else at {company} if I am dissatisfied with parts of the job.
  • I get along well with my managers/supervisors.


  • I understand that I have a clear onboarding plan as a new employee.
  • I feel prepared for my job after my first week.
  • I understand the company's attendance policy.


  • I am satisfied with the pay I receive for the work I’m doing.
  • Pay and benefits at {company} are competitive.
  • Pay and benefits at {company} are competitive for someone with my skill, experience, and education.
  • Did your manager review and explain your first paycheck?
  • Was your first paycheck correct?


{company} values the physical safety of its employees.


  • How easy is it for you to make your required shift start time?
  • How would you rate your overall schedule?


  • The people I work with cooperate to get the job done.
  • I think I will get along well with my team.
  • I get along well with my team.


  • I have been provided the tools/resources necessary to properly complete my work.
  • I have the tools and equipment I need to do my job well.
  • I have the tools, PPE, and equipment I need to do my job well.
  • I have the training, tools, and equipment I need to do my job well.

Note: a custom theme cannot be compared against the industry average, and therefore will not have a favorability percentile score. If a custom theme does not have a “turnover reduction” above the mid-level threshold, then the theme is categorized under “Average.” 

Turnover Reduction Calculation 

In addition to the favorability percentile score, a theme can also qualify as an Opportunity for improvement if the system detects there is a turnover reduction potential for this theme - if the reduction turnover number is above the medium score threshold. 

The turnover reduction potential for a given theme represents the percent decrease you could expect in your overall workforce turnover rate by converting all unfavorable respondents for this theme to favorable respondents. The number is weighted based on the size of the unfavorable responders’ group. 

Note: This calculation requires enough termination or turnover data to be calculated and is not visible at all if there isn’t enough data.

Questions? Reach out to our support team at (213) 377-0974 or email us at employers@workstep.com

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