Managing Feedback & Communications

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4 articles

Alert Management

Alert Management refers to how users manage, address, and resolve comments submitted by employees. The objective is to ensure that comments submitted by employees are reviewed and acknowledge to enco…

Updated 1 month ago by Victoria

Comments & Bright™ Prompts

What are Comments? As your employees complete WorkStep surveys, they’ll have the ability to leave additional feedback on most questions they answer. This open-text field allows employees to supplemen…

Updated 2 months ago by Victoria

Inform

Inform is WorkStep's "1-to-many" segmented messaging tool. Inform enables WorkStep users to reach their workforce via SMS and email, and segment messages based on location, role type, tenure, sentime…

Updated 2 months ago by Victoria

Alerts and Other Comment Types

There are a few filters we apply to your comments by default in order to help you prioritize what should be addressed first, or handled with extra care. The first way we prioritize your comments is b…

Updated 2 months ago by Victoria

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