Understanding Insights & Impact

6 articles

Response Rate

Your Response Rate is an important metric to monitor, as it measures how many survey responses you're receiving from employees and how many of your employees are participating in the WorkStep program…

Updated by Victoria

Favorability and eNPS

From your employees' feedback, WorkStep will calculate the level of satisfaction in specific areas of the employee experience, as well as an overall score for employee satisfaction. These metrics are…

Updated by Victoria

Opportunities

When leadership begins action planning to improve in a particular area, one of the biggest challenges they face is knowing which initiatives will have the biggest impact. While WorkStep's Favorabilit…

Updated by Victoria

Comment Analysis

Our Comment Analysis feature enables you to easily analyze your open-text feedback at scale. Capabilities include full text search, term expansion, sentiment analysis, trending topics, and visual rep…

Updated by Victoria

Retention and Turnover Calculations

Retention refers to the ability of an organization to retain its employees. A retention rate of 80% means the organization was able to retain 80% of its employees in a given period. Below are definit…

Updated by Victoria

Actions

Actions enable users to document, track, and review any initiatives their teams have implemented related to a particular WorkStep theme. As leaders take actions to improve areas of opportunity, they'…

Updated by Victoria

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