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WorkStep HIRE FAQs

How does billing work for WorkStep HIRE?

WorkStep Billing - “Per Hire” pricing. How does billing work? WorkStep issues invoices the first week of the month for the previous month. For example, if you hired someone in September, you would se…

Updated 1 month ago by Sonja Schurig

How should we respond to a disability accommodation request for a WorkStep scheduled interview?

WorkStep is not 'the employer' as it relates to the potential employment of candidates for relevant ADA (Americans with Disabilities Act) standards. WorkStep provides technology to match job seekers…

Updated 2 months ago by Sonja Schurig

What do I do if I didn't receive a WorkStep email?

If you or another user didn't receive an email from the WorkStep system, consider the following: Check to see if you have opted out of WorkStep emails from your WorkStep Account page. Login to WorkSt…

Updated 2 months ago by Sonja Schurig

What is the candidate reschedule policy in WorkStep?

We allow candidates to reschedule an interview one time. By allowing the candidates to reschedule an interview no more than once, this strikes a balance between allowing a reasonable level of flexibi…

Updated 2 months ago by Sonja Schurig

How does a candidate reported start date work?

You can confirm the accuracy of every candidate start date, and automatically get credit for any termination via Employee Roster Sync. Click here for more information on Employee Roster Sync. If you…

Updated 2 months ago by Sonja Schurig

How do I terminate an employee?

If you have hired an employee that is later terminated - and your account does not utilize WorkStep's Roster Sync - you'll need to manually submit the termination through the WorkStep platform in ord…

Updated 2 months ago by Sonja Schurig

How can I see a list of all candidates who have applied?

To export a list of candidates that have passed through your pipeline, WorkStep provides an EEOC Export. EEOC/OFCCP data can be accessed and exported via CSV directly from the platform. This list con…

Updated 2 months ago by Sonja Schurig

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