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WorkStep HIRE FAQs

How do I terminate an employee?

If you have hired an employee, that is later terminated, and you do not have WorkStep roster sync enabled, you need to manually log the termination in the WorkStep platform so you won't be billed for…

Updated 8 hours ago by Sonja Schurig

How does a candidate reported start date work?

You can confirm the accuracy of every candidate start date, and automatically get credit for every termination via Employee Roster sync. Click here for more information on Employee Roster Sync. If yo…

Updated 9 hours ago by Sonja Schurig

How does billing work for WorkStep HIRE?

How does billing work for WorkStep HIRE? WorkStep Billing - “Per Hire” pricing. How does billing work? WorkStep issues invoices the first week of the month for the previous month. For example, if you…

Updated 9 hours ago by Sonja Schurig

What is the candidate reschedule policy in WorkStep?

We allow candidates to reschedule an interview one time. By allowing the candidates to reschedule an interview no more than one time this strikes a balance between allowing a reasonable level of flex…

Updated 4 months ago by Sonja Schurig

How do I get a list of all candidates that have applied?

To export a list of candidates that have passed through your pipeline, WorkStep provides an EEOC Export. EEOC/OFCCP data can be accessed and exported via CSV directly from the platform. This list con…

Updated 4 months ago by Sonja Schurig

What do I do if I didn't receive a WorkStep email?

If you or another user didn't receive an email from the WorkStep system, there can be several reasons why: Check to see if you have opted out of WorkStep emails from your WorkStep Account page. Login…

Updated 4 months ago by Sonja Schurig

How should we respond to a disability accommodation request for a WorkStep scheduled interview?

WorkStep is not 'the employer' as it relates to the potential employment of candidates for relevant ADA (Americans with Disabilities Act) standards. WorkStep provides technology to match job seekers…

Updated 4 months ago by Sonja Schurig

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